At Hamburg Süd, we are focused on assisting you with your logistics requirements and being by your side. As your strong and personal service partner, we aim to offer you the best services possible along the entire supply chain.
Our dedication to simplifying complex supply chains and ensuring seamless integration for our customers will continue, but our intention is to deliver it under one single brand. That of our parent company, Maersk.
On this page we would like to provide answers to some of the most frequently asked questions.
A singular, unified Maersk brand
What is changing?
What are the benefits of Hamburg Süd transitioning to the Maersk brand?
When will the integration take place?
What will my booking journey look like?
I use EDI and API connections to book with Hamburg Süd. What will the transition mean for me?
What if I don’t need integrated logistics?
What happens once I am transferred from being a Hamburg Süd customer to Maersk?
Will my current terms change when once I am being served as Maersk?
When can I start booking with Maersk?
If I want to book via Maersk.com, how do I do it?
What will happen to the settlement of existing invoices with Hamburg Süd accounts?
Products and services
Will I continue to have access to the same Hamburg Süd products and services?
Where can I find more information on Maersk’s products and services?
Will trade routes change?
What happens if I am used to working with Hamburg Süd’s third party agents (TPAs)?
Who to contact
I still have further questions about how this change can and/or will affect my business. Who can I reach out to?
Will my point of contact stay the same?
Will contact details and email addresses change?