Jacksonville Customer Service - Updated Contact Details

We have updated our contact details at our Jacksonville Customer Service Center.

Telephone Inquiries:

Main telephone: 1-888-228-3270 press “1” for EXPORT

  • To change an existing booking press “1”
  • For new bookings press “2”

Email Inquiries:

  • For new bookings:
  • For changes to an existing booking:
  • Processing documents for hazardous shipments:

We discontinued the use of the following email address:


Please contact your Hamburg Süd representative with any questions that you may have.