News
Export Documentation
We are sending you this notice to assure you have the most up-to-date contact information for our Export Documentation Department. We have trade-lane specific teams to improve accuracy and timeliness of documentation.
In order to expedite the handling of your shipping instructions and reduce the risk of errors, all shipping instructions should be submitted electronically.
For fast response to all your documentation e-mail inquiries, please be sure to include the Booking number and / or Bill of Lading number in the subject line of your e-mail.
The attached updated documents provide all contact details for each of our documentation teams.
We look forward to continue providing you with the best possible service levels.
Jacksonville Customer Service Center – Export Documentation
9485 Regency Square Blvd., Suite 500
Jacksonville, FL 32225
Direct Line Export Documentation
(904) 726-3310
Organization and Contact Information:
Russ Koehler
Manager, Export Documentation
(904) 722-2404
Jeff Cuny
Supervisor
(904) 726-3260
• Team 1: U.S. East Coast to South America East Coast
Group E-Mail: DOC.USEC2SAEC@hamburgsud.com
When dialing into Export Documentation – Press 1 for this team
• Team 2: U.S. Gulf Coast to worldwide destinations
Group E-Mail: DOC.USGULF2ALL@hamburgsud.com
When dialing into Export Documentation – Press 3 for this team
Ruby Stovall
Supervisor
(904) 722-2418
• Team 1: U.S. East Coast to South America West Coast
Group E-Mail: DOC.USEC2SAWC@hamburgsud.com
When dialing into Export Documentation – Press 2 for this team
• Team 2: U.S. to Venezuela or ABC Islands
Group E-Mail: DOC.US2VENABC@hamburgsud.com
When dialing into Export Documentation – Press 8 for this team
Marla Thomas
Supervisor
(904) 726-3327
• Team 1:
U.S. West Coast to Central or South America
Group E-Mail: DOC.USWC2SoAmer@hamburgsud.com
When dialing into Export Documentation – Press 7 for this team
U.S. to Europe and Mediterranean
Group E-Mail: DOC.US2Europe@hamburgsud.com
When dialing into Export Documentation – Press 5 for this team
• Team 2 will handle U.S. to:
Australia / New Zealand
Group E-Mail: DOC.US2AustNZ@hamburgsud.com
When dialing into Export Documentation – Press 4 for this team
Asia
Group E-Mail: DOC.US2Asia@hamburgsud.com
When dialing into Export Documentation – Press 6 for this team
When calling the main number for the Documentation Department, the telephone prompts will be trade specific in line with the above organization.