Dear valued customer,
In light of Russia’s latest moves on Ukraine that saw conflict break out overnight, we would like to give our valued customers an update on the situation and what it means for Hamburg Süd services across the region.
The current circumstances mean that Hamburg Süd has decided not to call any ports in Ukraine until further notice and will stop the acceptance of orders to and from Ukraine until further notice. Services in Russia, meanwhile, currently remain available but are potentially subject to change as things develop.
Cargo currently en route is being planned for discharge in Port Said and Korfez; if this affects you then please expect a customer experience agent to get in touch shortly if they haven’t done so already.
Hamburg Süd will be closely following how events unfold to gain a better insight into the situation, with teams across the company working with the intense focus of keeping global logistics moving. We will continue to adapt to the situation to deliver your cargo safely.
It is key for us that we give you the best ability to manage your supply chain and we are working to provide the information you need to do so. Throughout this process, we aim to give as much clarity and notice as possible. As a Hamburg Süd customer you can also access our to make use of the possibility to get any update about a certain vessel event related to your booking(s) to predict more accurate estimated times of arrival (ETA).
In case of any further questions or if you would like to discuss alternative means to transport your cargo, please don’t hesitate to contact your Hamburg Süd representative.
Your Hamburg Süd team