News

Shanghai situation update: relief package for our customers

Dear Valued Customer,

Your supply chain is of the utmost importance to us. In light of the ongoing situation in Shanghai, China, and the local government’s precautionary control measures, we have been working around the clock to alleviate customer pain points.

We understand that the situation may have impacts on your business and that flexibility is key in this current period of time.

As such, we would like to offer the following relief packages:

  • Free Change of Destination* on import cargo into Shanghai port, that has ETA from April 1 to April 15
  • Free Detention and Demurrage on cancelled export shipments from Shanghai, with ETD March 28 to April 15
  • Interim stop of the Detention and Demurrage clock for the period March 28 to April 15, applicable for the location of Shanghai on both imports and exports
  • Logistic products of rail and barge options to nearby locations where the services are available. Please note that this is a paid service.

* Subject to restowing, shifting cost and freight difference


We will also continue updating our customer advisories page on hamburgsud.com with the latest updates on the situation.

By offering the above, our aim is to give you sufficient room to assess the different options most fitting for your business, and manoeuvre some of the current pressure points caused by the Shanghai situation, all to lessen the impact to your supply chain.

Should you have any further questions or any feedback on how we can improve our relief package for you and your business, please contact your responsible Hamburg Süd Customer Experience team – we are always available to support in case you need assistance.

Kind regards,
Your Hamburg Süd Team