Dear valued customer,

In light of the earthquake that sadly hit Turkey and Syria on the morning of Monday 6 February 2023, Hamburg Süd would like to inform customers of the subsequent impact on our operations and services.

Such was the magnitude of the earthquake that there has been significant damage to logistics and transport infrastructure around the Pazarcik, Kahramanmaras, epicentre, including at the Port of Iskenderun.

The port has unfortunately been subject to severe structural damage, leading to a complete stop of all operations until further notice. Roads have also been heavily affected, and at this time vendors are not moving any trucks in and around the area.

Given the situation at Iskenderun, we will need to perform a change of destination for all bookings bound for the port or already on the water. We are currently planning to divert containers to nearby hubs within operational feasibility or hold at transhipment ports - including Port of Mersin and Port Said. If your cargo is impacted by our contingency measures, we will reach out to you directly to discuss options as soon as possible.

All booking cancellations, amendments and changes of destination will be free of charge* for Iskenderun and Mersin bookings throughout the month of February.

It is not yet clear when the Port of Iskenderun will see a return to normal operations, but we will keep you informed as soon as we know more and continue to update our relief packages in line with customer needs – full details and terms will be communicated when finalised.

We thank you for your patience and understanding. Rest assured we will do everything we can to minimise the impact on our customers and their supply chains.

Hamburg Süd would also like to extend its deepest sympathies to those affected by the disaster. Our thoughts are with you during this very difficult time.

Should you have any questions at all, please don’t hesitate to contact us. We have set up a dedicated emergency hotline for customers on (+90) 0 546 501 49 51.

We are always by your side!

Kind regards,

Your Hamburg Süd teams

*terms apply and will be communicated as soon as possible