Dear valued customer,
Hamburg Süd is continuing to keep a close eye on the developing situation in Turkey and Syria, following the recent earthquake that caused significant damage to logistics infrastructure in the region.
As the Port of Iskenderun remains closed until further notice, our teams have been hard at work creating contingency plans for affected customers with cargo bound for the Port – hoping to minimise the impact of the circumstances on your supply chain.
We will unfortunately not be able to deliver cargo currently on the water bound for the Port of Iskenderun. We will instead be holding containers in nearby ports and hubs for three weeks from Wednesday 8 February at no extra cost while we plan next steps and final deliveries.
Alternatively, we can deliver cargo to any Turkish port within operational feasibility and capacity constraints. This will be a free Change of Destination (COD) arrangement, including re-stowage, operational and admin fees.
To better understand the contingencies and to discuss cargo delivery, we encourage you to please reach out to your customer service agent. We can also discuss available options if the final delivery is to a port away from Turkey or the delivery decision will take longer than three weeks.
We regret any inconvenience this may cause your business but thank you for your trust and understanding during a very challenging time.
Rest assured we will continue to do everything in our power and control to find solutions for our customers’ supply chains to keep them moving as efficiently as possible.
Our teams are here to serve you and help you through this time, so please don’t hesitate to contact us if you have any questions.
Please also continue to visit our advisory page for the latest updates.
Should you have any questions, please don’t hesitate to contact us.
We are always by your side!
Kind regards,
Your Hamburg Süd teams