Dear valued customer,

Following the earthquake in Türkiye and Syria, the Port of Iskenderun remains inaccessible and not operational until further notice. This is both in the interest of safety due to significant terminal damage and indeed the focus of the terminal and its personnel being firmly on humanitarian aid efforts at this time.

As such, it is still not yet known when a full inspection will take place to understand the extent of the damage and affected containers. We are working closely with Iskenderun officials every day and will keep customers informed of the latest developments as soon as we know more.

Should cargo be damaged as a result of the earthquake and subsequent fire, insurance claims will need to be made. We recommend you reach out to your insurer as soon as possible, if you haven’t done so already, to alert them to the situation.

Plus, the Port of Iskenderun are kindly requesting all parties with authorisation over goods at the terminal (including owner/seller and buyer) to email their details and relevant insurance policies to by 21 February 2023. This will help the terminal to coordinate the insurance process in the event of a claim.

Our teams are here to serve you and help you through this time, so please don’t hesitate to contact us if you have any questions.

Please also continue to visit our advisory page for the latest updates.

We are always by your side!

Kind regards,

Your Hamburg Süd teams