Dear Valued Customers,
Hamburg Sud is committed to always providing you with best-in-class services, which is why our endeavour is to always keep you updated on any contingency that occurs with respect to our services.
Please note that there is a huge congestion outside Nhava Sheva, resulting in an abnormal traffic / queue. This situation is due to project work undertaken in one of the terminals, and hence the berthing is augmented between other 2 terminals.
For you, this would mean that there is a delay in turnaround time for your import and export boxes. The average turnaround time for export is approximately 2 hours at all the 3 terminals.
So far, we have not made any changes to scheduled ETA/ETD of any of our vessels calling the 3 terminals. However, if there are any changes at all, we shall keep you updated on the same.
We are coordinating with the terminals continuously to see how best we can augment the volume with minimal impact to our customers.
Meantime, we request you to please plan your shipments in advance, as late gate-ins and special requests would be impacted due to the situation.
Should you require further assistance with your queries, please feel free to contact your local Hamburg Sud representative.
Kind regards,
Hamburg Süd