Notice of delays in invoice creation, refund processing and dispute resolution

Dear customer,

We are writing to inform you that we will be undergoing a financial system upgrade to SAP S/4HANA. While we are excited about the many benefits that this new system will bring to our operations, we would like to take this opportunity to inform you about some upcoming challenges that you may experience during the transition. The upgrade to SAP S/4HANA is a significant change that will require us to temporarily suspend some of our financial system functions during the transition.

As a result of this transition, our Hamburg Süd customers in Australia, Belgium, Denmark, France, Germany, the Netherlands, New Zealand, Sweden, the United Arab Emirates, and the United Kingdom will experience delays in invoice creation, refund processing and dispute resolution during the system migration from 9 June to 13 June 2023 (local time).

If you have any questions concerning the above, please reach out to your regular contact person.

Please note that the dates mentioned in this advisory are related to the upcoming system Go-Live. Our teams are dedicated to making this transition as smooth as possible for the parties involved. We will keep you informed about any updates or changes related to the upgrade.

We appreciate your patience and understanding as we work to improve our financial system to better serve you.

This information is relevant for customers in the following countries:

APA - Australia, New Zealand

EUR - Belgium, Denmark, France, Germany, the Netherlands, Sweden and the United Kingdom

WCA - The United Arab Emirates

Sincerely,
Hamburg Süd Finance Team